Mytherapist.ng, a Nigerian on-line therapy platform, is partnering with healthcare financing firm MyItura to let customers pay for therapy in instalments reasonably than upfront.
The providing is a part of a relaunch the corporate calls Mytherapist.ng 2.0, which additionally introduces in-person periods at Café One, a co-working community with greater than 30 areas throughout Nigeria.
Approximately 20% of Nigerians expertise a psychological well being situation, but fewer than 10% obtain minimally ample care. In 2020, out-of-pocket spending accounted for 74.7% of well being expenditure, in line with the World Health Organisation. For individuals who want repeated therapy periods for his or her psychological well being, the associated fee can develop into a recurring expense.
“We’ve gotten feedback over the past two years. We’ve seen data. We’ve seen what people want, and along the way we’ve met quite a lot of these demands, but we’ve seen that we can do much more, which is why we are doing Mytherapist.ng 2.0,” Oluwaseun-Raphael Afolayan, Mytherapist.ng’s co-founder and chief govt officer, advised TechCabal. “What we’ve always believed in is that nobody should be denied help just because they cannot afford to pay for it at that moment.”
Afolayan and Dedoyin Ajayi based Mytherapist.ng in 2021 after Afolayan struggled together with his psychological well being, the place he discovered it tough to entry therapy.
“Before the advent of platforms like Mytherapist.ng, if you needed to talk to a therapist and you had the capacity, you would go to platforms like BetterHelp, but you quickly come to find out that it’s really difficult opening up or getting the best out of therapy when your therapist doesn’t understand the socio-cultural challenges that you are having in this part of the world,” he mentioned.
Mytherapist.ng started as a spreadsheet of therapists that Ajayi might vouch for. In December 2021, the founders determined to show the initiative into an organization.
The present model of Mytherapist.ng lets customers enroll, browse therapists by speciality and availability, and guide periods. Users can use the platform’s AI-powered matching instrument to assist discover a therapist or manually seek for therapists who work with circumstances and experiences together with melancholy, nervousness, grief, panic assaults, and burnout.
The firm is now extending that mannequin with its partnerships with MyItura and Café One to handle how customers pay for therapy and the place they obtain it.
Book for therapy now, pay later
MyItura will supply therapy financing by means of its Mediloan product, launched in December 2025. Users can choose the cost choice when reserving a therapy session and unfold the associated fee over time.
“Finance is a really big problem for a lot of Nigerians, especially when it comes to their wellbeing,” Afolayan mentioned. “It’s a really big solution to this problem where our users can now book and not have to pay at that spot if they don’t have the financial capacity to be able to do that.”
MyItura advised TechCabal that it assesses every person primarily based on their identification, reimbursement capability, present monetary obligations, obtainable monetary and transaction info, and reimbursement behaviour the place obtainable, earlier than deciding whether or not they’re eligible for financing, mortgage quantity and the reimbursement phrases.
“The information used depends on the customer’s profile and is processed with consent,” the corporate mentioned in an announcement. “Automated scoring supports the decision, with manual review for exceptions or unclear cases.”
The firm famous that after approving the mortgage, it pays the therapist by means of Mytherapist.ng, whereas the person repays MyItura in instalments. It added that its financing facility is often repaid month-to-month over about three months, though eligible customers can obtain phrases of as much as six months relying on the quantity and their affordability evaluation.
MyItura mentioned its present non-performing mortgage charge is about 0.5%, though the portfolio remains to be younger and has not but written off any defaults. For missed funds, the corporate sends reminders and automatic notifications, retries authorised cost strategies the place permitted, and follows up by means of its collections crew. It additionally mentioned that continued delays result in extra structured restoration, which might contain reporting to an authorised credit score bureau and lawful third occasion.
“Accounts that pass the applicable delinquency threshold are classified as non-performing and provided for,” MyItura said. “A balance is written off only after the approved recovery process and accounting criteria are met. Throughout the process, MyItura prohibits threats, public shaming, improper contact with third parties, and interference with clinical care.”
Book therapy on-line, see your therapist in individual
Mytherapist.ng can also be taking its on-line therapy periods offline. The firm is partnering with Café One to let customers in Lagos guide a therapist on-line and meet them in individual at chosen Café One areas. Afolayan mentioned the periods will happen in personal assembly rooms inside the areas.
“We’ve chosen Café One specifically because we’ve seen that it meets a lot of our requirements for how serene and conducive we want these therapy rooms to be,” Afolayan mentioned. “They’ve done a really fantastic job of making sure that their spaces and hubs are very quiet and conducive because therapy itself has to be held in a very quiet and conducive environment without noise and other distractions.”
Afolayan mentioned the partnership is just not unique to Café One, as Mytherapist.ng is launching its bodily therapy providing by means of a clinic in Abuja, Nigeria’s capital. The firm plans so as to add at the least seven extra areas in Lagos and about two in Abuja inside two months to maintain its hubs near each customers and therapists.
Mytherapist.ng can also be launching subscriptions and group therapy periods, alongside its new updates. Afolayan defined that the subscription function is designed for customers who need to decide to common periods with the identical therapist. Users can subscribe to a therapist and lock in a recurring time slot at a reduced per-session charge.
The firm can also be introducing group therapy, which Afolayan mentioned will give folks an area to share experiences with others going by means of related conditions with out feeling alone.
The economics of therapy
Mytherapist.ng operates as a market that connects customers with vetted therapists. It, nevertheless, doesn’t set a single value for therapy. Therapists on the platform set their very own charges, giving customers totally different value factors relying on their selection and care kind. A session can value about ₦4,000 ($3) on the decrease finish and as a lot as ₦80,000 ($60) to ₦100,000 ($75) for some therapists, in line with Afolayan.
The firm mentioned it has a community of over 100 verified therapists and has accomplished greater than 5,200 therapy periods since its inception.
The new bodily periods will observe the identical precept, though customers pays an extra location charge for appointments held at accomplice areas. Mytherapist.ng mentioned the charge might be proven individually from the therapist’s cost.
The firm competes in a market the place different mental-health clinics and platforms are attempting to make skilled care simpler to seek out and entry. In Nigeria, Blueroom Care provides on-line therapy, whereas international platforms such as BetterHelp and Talkspace have constructed companies round connecting customers with mental-health professionals on-line. Afolayan mentioned Mytherapist.ng is making an attempt to construct a care system reasonably than only a place to discover a therapist.
“We’ve always believed that therapy has to be both active and passive,” he mentioned. “Active in the sense that when you book, you book for one hour and in that one hour it is just you and your therapist. But the care has to continue beyond that one hour of therapy. That is why we give you access to various tools even when you’re not actively in therapy.”
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